Privacy Policy

This policy explains what personal data Elo (elo.qa) collects when you use our website or the Elo app for Android and iOS, how we use it, and the choices you have. Elo is an online marketplace operated in Qatar.

Information we collect

• Account details: your name, email address, phone number (optional) and password. Passwords are stored only in hashed form.
• Order details: the delivery name, email, phone number, address and city you enter at checkout, any delivery notes, the products you buy and your order history.
• Payment details: card payments are processed by Stripe. We never see or store your full card number; we only receive the payment status.
• Things you send us: messages to sellers, product reviews, return requests, contact form messages and newsletter sign-ups.
• Wishlist and cart: products you save to your wishlist. In the app, your cart is kept on your device until you check out.
• Technical data: your IP address, browser or device type and server logs, used to keep the service secure and working. The website uses essential cookies to keep you signed in and remember your cart and language. The app stores a sign-in token securely on your device.

We do not collect your precise location, contacts, photos or other files from your device, and we do not use advertising or third-party tracking tools.

How we use your information

• To create and manage your account and verify your email address.
• To process, deliver and support your orders, returns and payments.
• To send order confirmations and updates, and newsletters if you subscribed (you can unsubscribe at any time).
• To prevent fraud and abuse and to keep the service secure.
• To meet our legal, tax and accounting obligations.

Who we share it with

• Sellers: the seller of each item you buy receives your name, phone number and delivery address so they can ship your order.
• Service providers: Stripe (card payments), and the companies that host our servers, store our files and deliver our emails, only as needed to provide the service.
• Authorities: when required by law or to protect our rights and the safety of our users.

We do not sell or rent your personal data.

How long we keep it

We keep your account data while your account is open. Order and payment records are kept for as long as the law requires for tax and accounting purposes. Everything else is deleted or anonymised when it is no longer needed.

Security

All connections to the website and the app are encrypted with HTTPS. Access to personal data is limited to the people and sellers who need it, and you can sign out of the app at any time, which revokes its sign-in token.

Your rights and deleting your account

You can see and update your details in your account, and delete your account at any time in the Elo app under Account → Delete account. To access, correct or delete your data, or to delete your account from the website, email hello@elo.qa from the address on your account, or contact us. We will delete your account and personal data within 30 days, except order records we must keep by law.

Children

Elo is not intended for children under 13, and we do not knowingly collect their personal data.

Changes to this policy

We may update this policy. The date below shows when it last changed, and we will tell you about significant changes by email or in the app.

Contact

Questions about your privacy? Email hello@elo.qa.